Privacy Policy

Last updated: August 20, 2026

This Privacy Policy applies to personal information handled through shengtumachinery.com and related business communications. The website identifies the business and trade name as SHENGTU and also presents the site name Shengtu Bufan. In this Policy, “SHENGTU,” “we,” “us,” or “our” refers to the business responsible for the website activities described here. This Policy explains the categories of information involved, the purposes for which it may be used, circumstances in which it may be disclosed, retention considerations, and the choices available to you.

This website is primarily intended for business customers seeking food-processing machinery, production-line engineering, technical information, quotations, and after-sales communication. Please do not submit personal information that is not necessary for your inquiry.

1. Who is responsible for your information

The business responsible for the processing described in this Policy can be contacted for privacy requests or questions using the details below:

Email: info@shengtumachinery.com
Phone / WhatsApp: +86 187 6636 8613
Postal address: Building 8, 4th Floor East, Peninsula Core Valley Industrial Park, Mizhou Street, Zhucheng City, Weifang City, Shandong Province, China 262200

The public website does not state the registered legal-entity name behind the SHENGTU trade name. For a contractual or regulatory request that requires the current registered entity details, please contact us using the email address above before relying on this Policy for that purpose.

2. Information we collect

Information you provide

When you send a project brief, contact us, request a quotation, use a website form, email us, call us, or contact us through WhatsApp, we may collect:

your name, business email address, telephone number, WhatsApp number, company, job role, and country or region;
the content of your message and your preferred contact method;
project information such as product or raw material, target capacity, process stages, destination market, available factory space, utilities, automation requirements, timeline, and budget range;
quotation, order, delivery, support, warranty, and other records created if an inquiry develops into a business relationship;
documents, specifications, drawings, photographs, or other materials you voluntarily send to us; and
any other information you choose to include in a business communication.

Please avoid sending government identification numbers, financial-account credentials, health information, or other sensitive personal information unless we specifically request it for a lawful and necessary purpose.

Information collected automatically

When you visit the website, our servers and service providers may automatically receive technical information such as your IP address, approximate location derived from the IP address, browser and device type, operating system, referring page, pages requested, timestamps, response codes, and security or error-log data. We use this information to deliver the website, diagnose faults, prevent abuse, and protect the site.

3. How we use personal information

We use personal information only for defined business and operational purposes, including to:

receive, review, and respond to inquiries and project briefs;
evaluate whether an equipment category or production-line configuration may fit the requirements you provide;
prepare quotations, technical proposals, contracts, production, delivery, commissioning, and after-sales support;
communicate about an existing inquiry, order, service request, warranty matter, or business relationship;
operate, secure, troubleshoot, maintain, and improve the website;
detect spam, fraud, malicious activity, and other misuse;
maintain business, accounting, compliance, and dispute-resolution records; and
comply with applicable law, lawful requests, and enforceable agreements.

4. Legal grounds where applicable

Depending on your location and the context, our legal ground for processing may be:

steps requested before entering a contract or performance of a contract, such as reviewing a project brief, preparing a quotation, or fulfilling an order;
legitimate interests, such as responding to expected business inquiries, operating a secure B2B website, preventing fraud, maintaining business records, and protecting legal claims, provided those interests are not overridden by your rights;
consent, when the law requires consent for a specific communication, optional cookie, or other activity; or
legal obligation, when records or disclosures are required by applicable law.

Where processing is based on consent, you may withdraw that consent at any time without affecting processing that was lawful before withdrawal.

5. Website forms, cookies, and similar technologies

Our inquiry form is provided through Fluent Forms on our WordPress website. Form submissions are processed through the site and may be stored in the WordPress database and delivered to authorized SHENGTU personnel through configured business-notification channels. Do not use the form to send confidential credentials or unnecessary sensitive information.

The website and its service providers may use cookies or similar local identifiers that are necessary for website operation, security, form functionality, session management, preference storage, or abuse prevention. Administrative login cookies apply only to authorized site users.

Cookies and similar technologies may change as the website or its providers change. Where applicable law requires notice, consent, or an opt-out for a non-essential technology, we will provide the required control. You may also contact us to ask about the technologies currently used on the website.

6. Third-party services and external links

We may use service providers that process limited information for us, including website hosting, content delivery, security, form handling, email delivery, data storage, IT support, logistics, and professional advice. The site uses Cloudflare for content delivery and security functions and Fluent Forms for inquiry-form processing. Some pages may load author-avatar images from Gravatar, a service operated by Automattic; the request for that image may disclose technical data such as your IP address and browser information to that service.

The website may link to WhatsApp, email applications, social platforms, maps, suppliers, publications, or other third-party websites. When you follow an external link or choose to communicate through a third-party service, that provider processes information under its own terms and privacy policy. We do not control third-party websites.

7. When we disclose information

We may disclose personal information:

to personnel and service providers that need the information to perform the purposes described in this Policy;
to engineering, logistics, installation, support, or professional partners when necessary to evaluate or perform a project and when disclosure is consistent with your request;
to advisers, insurers, auditors, or counterparties in connection with a transaction, dispute, due-diligence process, restructuring, or transfer of the business; or
to authorities or other parties when we reasonably believe disclosure is required by law, a binding legal process, or necessary to protect rights, safety, systems, or users.

Applicable law may provide a right to opt out if a business sells personal information or shares it for cross-context behavioural advertising. We do not make an unverified statement here about business practices outside the website functions described in this Policy. You may contact us to ask whether such processing applies to your information and to exercise any applicable opt-out right.

8. International transfers

The contact address published on this website is in China, and the website is available to international business customers. If you contact us from another country, your information may be transferred to or processed in China and in other countries where a relevant service provider or project partner operates. Data-protection laws in those places may differ from the laws where you live. Where applicable law requires a transfer mechanism, notice, consent, contract, assessment, or other measure, the responsible business must take the measure required for that transfer. Contact us if you need information about a transfer relating to your request.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including business follow-up, contract performance, legal obligations, security, and dispute resolution. Retention depends on the record and relationship:

non-customer inquiries should be reviewed periodically and deleted or anonymised when they are no longer reasonably needed for follow-up, security, dispute handling, or an applicable legal requirement;
quotation, order, delivery, warranty, accounting, and contractual records may be kept for the relationship and for any additional period required by tax, accounting, product, customs, limitation, or other applicable law;
security and technical logs should be retained only for an operationally necessary period unless they are needed to investigate an incident or protect a legal claim; and
a minimal suppression record may be retained when needed to respect an opt-out or prevent repeated unwanted contact.

10. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. These measures may include access restrictions, website and network security, backups, service-provider controls, and staff procedures. No website, transmission, or storage system can be guaranteed completely secure. If you believe information submitted to us has been compromised, contact us promptly.

11. Your privacy rights

Depending on where you live and subject to legal exceptions, you may have the right to:

know whether and how we process your personal information;
request access to or a copy of personal information we hold about you;
ask us to correct inaccurate or incomplete information;
request deletion or anonymisation;
request restriction of or object to certain processing;
receive certain information in a portable format;
withdraw consent where processing relies on consent;
opt out of direct marketing;
not receive discriminatory treatment for exercising applicable privacy rights; and
complain to the privacy or data-protection authority available in your jurisdiction.

California residents may also have rights to know, correct, and delete certain personal information and to opt out of sale or sharing where the California Consumer Privacy Act applies. Individuals in the European Economic Area, United Kingdom, China, and other jurisdictions may have additional rights under applicable data-protection law.

To make a request, email info@shengtumachinery.com with the subject “Privacy Request.” Describe your request and the communication or project it relates to. We may ask for information reasonably necessary to verify your identity and protect against unauthorized disclosure. Authorized agents should provide evidence of authority where required. We will respond within the period required by applicable law.

12. Children

This B2B website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, contact us so we can review and delete it where appropriate.

13. Changes to this Policy

We may update this Privacy Policy when our website, services, providers, or legal obligations change. We will publish the updated version on this page and revise the “Last updated” date. If a change materially affects how we use information already collected, we will provide additional notice or request consent when required.

14. Contact us

Questions, privacy requests, and complaints may be sent to info@shengtumachinery.com or to the postal address in Section 1. You may also use the Contact Us page, but please do not include unnecessary sensitive information.